1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays, public holidays or during major sales may require additional processing time.
2. Delivery Timeline
Standard delivery usually takes approximately 3–8 business days after dispatch, depending on the delivery address, courier availability and serviceability of the destination PIN code.
3. Shipping Charges
Shipping charges, when applicable, are displayed during checkout. Krinay may offer free shipping when the order value meets the minimum threshold displayed on the website.
4. Order Tracking
Once the order is dispatched, customers may receive tracking information through email, SMS or WhatsApp. Customers may also use the Track Order page to check the latest shipment status.
5. Delivery Attempts
Courier partners may make multiple delivery attempts. Customers should ensure that the provided phone number and delivery address are correct and accessible.
6. Delayed Deliveries
Delivery delays may occur because of weather conditions, courier disruptions, regional restrictions, public holidays, natural events or circumstances outside Krinay's reasonable control.
7. Incorrect or Incomplete Address
Krinay will not be responsible for delays or non-delivery caused by an incorrect or incomplete shipping address provided by the customer.
8. Damaged or Missing Package
If a package arrives visibly damaged or an item is missing, contact Krinay customer support within 48 hours of delivery with the order number, photographs and an unpacking video where available.
9. Contact
For shipping-related questions, contact us at contact@krinay.in.
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