1. Return Request Window
Return or exchange requests should be submitted within 7 days of delivery unless a different period is clearly stated on the relevant product page.
2. Eligible Products
A product may be eligible for return or exchange when it is unused, unworn, unwashed, undamaged and returned with original tags, packaging and invoice.
3. Non-Returnable Products
Products that have been worn, washed, altered, stained, damaged, personalised, embroidered or purchased under a clearly marked non-returnable offer may not be accepted.
4. Hygiene Requirements
Healthcare apparel must be tried on carefully over clean clothing. Krinay may reject returned products showing signs of use, odour, stains, hair, makeup, washing or contamination.
5. Size Exchange
Size exchanges are subject to stock availability. Where the desired size is unavailable, Krinay may offer another eligible product, store credit or a refund according to the applicable order terms.
6. Wrong or Defective Product
If you receive a wrong, damaged or defective product, contact us within 48 hours of delivery. Include clear photographs, the order number and an unpacking video wherever possible.
7. Return Shipping
Return shipping charges may depend on the reason for return. Where Krinay shipped an incorrect or verified defective item, eligible return shipping costs may be handled by Krinay.
8. Refund Timeline
After the returned item is received and passes quality inspection, approved refunds are generally initiated within 5–10 business days. The bank or payment provider may take additional time to reflect the amount.
9. Order Cancellation
Cancellation requests may be accepted before an order is processed or dispatched. Once dispatched, the customer may need to follow the regular return process.
10. How to Request a Return
Email contact@krinay.in with your order number, registered phone number, reason for return and supporting photographs.