1. Information We Collect
We may collect your name, email address, mobile number, billing and shipping address, order information, account details, customer service communication and website usage information.
2. Payment Information
Payments may be processed by authorised third-party payment gateways. Krinay does not intentionally store complete card, banking or UPI authentication credentials on its own servers.
3. How We Use Information
Information may be used to process orders, deliver products, provide support, prevent fraud, improve the website, communicate order updates and send marketing communication where permitted.
4. Cookies and Analytics
We may use cookies and analytics technologies to understand website usage, remember customer preferences, measure marketing campaigns and improve the shopping experience.
5. Advertising Technologies
Subject to applicable consent and browser settings, Krinay may use advertising tools such as Meta Pixel, Google Analytics and related technologies to measure conversions and provide relevant advertisements.
6. Information Sharing
We may share necessary information with payment processors, logistics partners, hosting providers, analytics services, marketing platforms and other service providers required to operate the business.
7. Data Protection
Krinay uses reasonable administrative and technical safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Customer Rights
Subject to applicable law, customers may request access, correction, deletion or restriction of certain personal information by contacting Krinay.
9. Marketing Communication
Customers may unsubscribe from promotional emails through the unsubscribe option where available or by contacting us. Essential order and service messages may still be sent.
10. Contact
For privacy-related questions, email contact@krinay.in.